We provide various online customer services, feel free to choose the most convenient way to contact us.
Our operation time is from 10:30 am to 19:30 pm.
We rest on public holidays like everyone else, however we will still try our best to reply your inquiry as soon as possible. Please be patient while waiting for us to reply!
► For completed and comfirmed orders private chat_please click here
STEP 1. Log in to website
STEP 2. Go to ‘My Order’ on menu.
STEP 3. Locate the order you wish to return and/ or exchange, and click ‘view’
STEP 4. Leave a message at ‘Order Communication Board’ and wait for customer service agent to reply.
►For incomplete and unconfirmed orders private chat_please click ‘contact us’ in the top right corner
Q1: How do I know whether my order is successful?
A1: You will receive an email if your order is successful. If you do not receive any email from us,
kindly contact our customer service and provide your name and contact number to verify.
Q2: When do I receive the items after placing an order?
A2: We will do a simple notification on product arrival status for every item, items will be shipped mostly on working days. We will deliver your order as soon as possible after the items arrive. Please inform us in advance if there is any inconvenient time for you to receive the items.
Q3: Delivery Time?
A3:Goods will be shipped within 10-15 working days after online payment is made and goods will be received within 3-7 working days after shipping.
Currently, we are unable to schedule deliveries in Malaysia.
Q4: Can I still add item to my order or amend my order that has not delivered?
A4: When your order is not delivered, you may add or amend your order. However, the delivery date will be rescheduled and only promotion of the day is valid. You may contact our customer service should you need further information on adding or amending your order.
EASTCOAST UNION SDN. BHD. ( 1271934-K )
/ Office Address:
E-SG-23, Block E, Sunway Geo Avenue, Jalan Lagoon Selatan, Sunway South Quay, Sunway City, 47500 Subang Jaya, Selangor Darul Ehsan.
/ Contact number:
03 - 5612 9876
014 - 2200 797