Don't worry, Techies!
For certain electronic product, we offer a 3-months Warranty for you to check if your electronic product has any problems upon using and assure you a free exchange.
Bluetooth speakers / retro games / wireless chargers / power banks / humidifiers / fans
Within 3 months of your parcel arrival, if the electronic product you have purchased does not function well when you use, you are able to ask for a free exchange. Under this situation, the return delivery fee is free.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state the problem you have encountered clearly.
2. Choose your preferred pick-up time from the following periods (Monday to Friday):
18:00 – 22:00
3. When the time is confirmed, we will arrange pickup service from Ninjavan of Pickupps (within Klang Valley) for you, and they will contact you regarding the arrival.
4. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back to the parcel.
5. Once we have received your parcel, we will arrange your electronic product exchange as soon as possible.
▍For returning other non-electronic products, please refer to our general Return Policy.