LIFE WAREHOUSE RETURN POLICY
We assure you, and we care about you.
Life Warehouse Guarantee: If you have received wrong, incomplete, or damaged items, please request a replacement or refund within 7 days of your order being delivered. Any request after this period of time will be dismissed.
Take it easy! We offer a 3-months Return Guarantee for electronic products ONLY and assure you of a full refund or replacement. All sales items are not included in our return policy.
RETURN POLICY
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Shopee Guarantee Period as stated in the Terms of Service.
- Product(s) sold at mark-down prices due to defects cannot be returned.
- To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer take a photo of the Item upon receipt.
- Only product(s) purchased in Malaysia can be returned.
- Life Warehouse reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.
- Life Warehouse reserves the right to a final decision.
- Life Warehouse reserves the right to amend this policy at any time without prior notice.
▍Exchange & Refund Condition 1:
"When the product is still unused, but you find it wrong or defective."
Within 3 months of your parcel arrival, if the product you have purchased is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange. Under this situation, the return delivery fee is free.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state the problem you have encountered clearly.
2. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back into the parcel. Do keep the parcel under your care until we have collected it. If in case you fail to do so, we will not issue a refund if the items are broken upon return.
3. Once we have received and checked your parcel, we will arrange your refund/exchange accordingly.
4. Return fees will be imposed by the recipient if the item is in good condition.
Click to contact us by Whatsapp (0142200797)
▍Exchange & Refund Condition 2:
"When the product is still unused, correct, and in good condition."
Within 90 days of your parcel arrival, if the product you have purchased can function well, and/or is correctly described as you saw within our website, but it does not meet your expectation, you are able to ask for an exchange or refund.
Please notice: Under this situation, you will need to afford the return delivery fee, since the product itself is delivered with no problem in the first place. However, the amount of the previous order will be fully returned to you.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state why you feel like asking for an exchange/refund clearly.
2. After confirming with our Customer Service, please arrange to send the parcel back to us.
3. Once we have received your parcel, we will arrange your exchange/refund as soon as possible.
Click to contact us by Whatsapp (0142200797)
▍Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:
- any unsanitary condition;
- burns;
- physical abuse or damage to the Product;
- attempting to clean/cleaning the Product in an inappropriate manner; and
- improper location of use or storage of the Product;
- removal of the attached Product labels.
▍Reminder: For products that have already been used, we don't provide any warranty. For example, bedding sets that have already been washed.
However, 3C products (Bluetooth speakers, wireless chargers, power banks, and humidifiers) include a 3-months warranty.
PRIVACY POLICY
Your Privacy
EASTCOAST UNION Sdn. Bhd. is totally committed to protecting the privacy of our site visitors and customers. The EASTCOAST UNION team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of EASTCOAST UNION.
All EASTCOAST UNION members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the EASTCOAST UNION website. You can access 'Your Account' once you register and login. Or click on the 'unsubscribe' link in any email communications which might we send you.
Last Updated: 30 November 2022
