We assure you, and we care about you.
Take it easy! We offer a 30-day Return Guarantee for you to check the product when it's still unused and assure you a full refund.
▍Exchange & Refund Condition 1:
"When the product is still unused, but you find it wrong or defective."
Within 30 days of your parcel arrival, if the product you have purchased is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange. Under this situation, the return delivery fee is free.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state the problem you have encountered clearly.
2. Choose your preferred pick-up time from the following periods (Monday to Friday):
18:00 – 22:00
3. When the time is confirmed, we will arrange pickup service from Ninjavan of Pickupps (within Klang Valley) for you, and they will contact you regarding the arrival.
4. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back to the parcel.
5. Once we have received your parcel, we will arrange your refund/exchange as soon as possible.
▍Exchange & Refund Condition 2:
"When the product is still unused, correct and in good condition."
Within 30 days of your parcel arrival, if the product you have purchased can function well, and/or is correctly described as you saw within our website, but it does not meet your expectation, you are able to ask for exchange or refund.
Please notice: Under this situation, you will need to afford the return delivery fee, since the product itself is delivered with no problem in the first place. However, the amount of the previous order will be fully returned to you.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state why you feel like asking for exchange/refund clearly.
2. After confirming with our Customer Service, please arrange to send the parcel back to us.
3. Once we have received your parcel, we will arrange your exchange/refund as soon as possible.
▍Reminder: For products that have already been used, we don't provide any warranty.
However, 3C products (Bluetooth speakers, wireless chargers, power banks, and humidifiers) include a 30-day warranty.